Shipping Terms

Undandy shoes are made to order in our São João da Madeira workshop. As soon as your order has been made, we begin handcrafting your shoes. This process takes approximately 14 days.

Shipping Times
Our hand finished shoes are typically delivered within approximately 5 to 10 working days. The exact delivery period cannot be guaranteed, however we will do everything in our power to honour deadlines. Express Mail option will get your shoes at your door within one day of shipping. Regular shipping takes 3-4 days, depending on customs.

Shipping Costs
Delivery costs will be applied depending on where you are. To offer you the best service and ensure fast worldwide deliveries we have chosen DHL. Shipping rates vary based upon shipment type, destination and your rate will be automatically calculated at checkout. If you would like to check or query the amount for your delivery address before checking out, please contact us via email, live chat or telephone (+351 210 497 840 /

When do we deliver?
DHL is our courier provider and we deliver between 9am-5pm, Monday to Friday excluding weekends and public holidays.

Tracking your Order
You can track the progress of your shipment with a tracking number which will be emailed to you once your shoes are shipped from the factory. If you have an account with us you can also sign in to track your order. For further information about the status of your order please do not hesitate to contact our customer service at